Cancellations and Financial Policy

Welcome to Blacktown Podiatry. It is our goal to provide you with excellent care not only medically but in all other aspects as well. Should you receive a bill from us that you do not understand or feel that you may have received in error, please call our office promptly on 96225707.


ENHANCED PRIMARY CARE PLAN REFERRALS.

Blacktown Podiatry participates with Medicare. This means that we will send your claim to Medicare as a courtesy to our patients. Payment is required for EPC consultations at time of consultation.


We will submit your claims to all other insurance companies providing:

  • At each visit we have a copy of all current insurance claim numbers.
  • Our Patient Information Form is current and correctly completed.


For your convenience Blacktown Podiatry accepts cash, cheque, Eftpos and credit card.

Payment is expected at each visit. If, in the event that payment is not made on that day you will receive a billing statement for all personal balances due. If we have not received a response from you by phone or received a payment or letter regarding your unpaid balance within 30 days, your account will be charged an interest rate of 1.5% per month thereafter.

There is a $25 fee assessed for returned cheques.

*** Blacktown podiatry understands that temporary and unexpected financial problems do arise. We encourage you to contact us immediately for assistance in managing your account.

REFERRALS/AUTHORIZATIONS:

It is the patient's responsibility to obtain all referrals required. We will do all we can to assist you, but it is ultimately your responsibility. If a required referral is NOT in place on the day of your appointment we may reschedule the appointment until it is received, alternatively payment will be required according to our current fee schedule.

MISSED APPOINTMENT POLICY:

Please be advised that our office has a 24 hr. cancellation policy. Failure to notify our office if you are unable to keep your appointment will result in a fee of $35.00. A charge for a missed appointment is NOT a charge for the service itself. One missed appointment, will NOT result in a patient being charged. Habitually missed appointments could lead to a patient being discharged from the practice.

COLLECTIONS:

Blacktown Podiatry will make every attempt to make payment terms that meet your needs. If we do not hear from you by phone, mail or partial payment within 45 days of a statement being sent, you may be referred to a collection agency. In the event your account is assigned to collection, the patient agrees to be responsible for a 25% collection fee, as well as all court costs and attorney fees. The patient further agrees to pay 1.5% interest per month in late fees.

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